Need help with your laptop, iPad, Kindle, smartphone or other device? The Grosse Pointe Public Library now offers computer and other personal electronic device assistance in the form of one-on-one tech help to all Library card holders.
You can schedule a free, one-on-one session for a maximum of 60 minutes. Sessions will be personalized so you can learn at your own pace or focus on a certain task.
Samplings of topics include:
- Downloading library eBooks, audiobooks, music, and magazines to your e-reader, tablet, smartphone, or laptop
- Navigating databases and other library resources such as Reference USA, Ancestry.com, lynda.com, etc.
- Training in our Library Apps such as Hoopla, RBdigital and Mango
- Organizing files, photos, music
- Using a USB flash drive to save personal files
What to do first:
Please email your request for one-on-one tech help to firstname.lastname@example.org and please include the following information:
- Your first and last name
- Your email address
- Your Library card number
- Your phone number
- A brief summary of what you need help with
After receiving your request for help, a staff member will email you to coordinate a day, time and location for your One-on-One session.
Things to remember:
- Appointments are available based on library staff availability; patrons may book sessions one at a time and are able to have up to one session a week.
- We make every effort to fulfill appointment requests as soon as possible, but during peak periods there can be a wait of 1-2 weeks.
- Library staff members are unable to troubleshoot hardware and/or software problems, or repair devices. The library is not liable for any damage to customer equipment that may occur during a help session.
- Library staff may not be able to provide assistance for all device types, programs, and problems.
- Library staff cannot give professional tax, legal, financial, or health care advice.
- Patrons can use their own equipment during a One-on-One session; however, Techs may not be able to provide assistance for non-standard software.
- Please let the instructor know in advance that you wish to use a library computer for instruction (Library computers run on the Windows 7 operating system).
Additional Resources: Free technology tutorials – https://www.gcflearnfree.org/subjects/technology/